Find where the water is getting in.
Damp that keeps coming back, a sewer that surges every time it rains, a slab that never quite dries. All of it is water arriving somewhere it was never meant to be. We find the entry point before anyone starts cutting.
The approach
Locate the cause, not just the damp patch
Water infiltration is a detective job before it is a plumbing job. We start with a CCTV survey, then work through the likely paths: cracked and open jointed pipes, stormwater cross connected into the sewer, failed boundary traps, blown seals on balconies and wet areas, and groundwater tracking along a service trench.
Where it is not obvious, dye and smoke testing prove the path, and acoustic and thermal detection find leaks on pressurised lines. You are shown the footage and the readings, not just told a conclusion.
Only then do we talk about the repair. The fix for a hairline crack at a junction is nothing like the fix for a downpipe plumbed into the sewer thirty years ago.
What we investigate
Infiltration work
Stormwater into sewer
The classic Lake Macquarie problem. Rain hits, the sewer surges, and the overflow relief gully lifts. We prove the connection and disconnect it.
Groundwater into drains
Cracked and open jointed lines pulling in groundwater, loading the system and washing soil into the pipe.
Slab and subfloor damp
Water tracking under the slab or through the subfloor, usually from a failed drain, a leaking service or nowhere for surface water to go.
Balcony and wet area leaks
Failed waterproofing and blown seals showing up as a stain on the ceiling below. Located before the tiles come up.
Pressurised line leaks
Acoustic and thermal detection on water services, so we dig once in the right spot instead of guessing.
Retaining wall and boundary water
Water arriving from the neighbouring level or the street, and what can legally be done about redirecting it.
Questions
The ones we get asked most
A combination of CCTV camera survey, acoustic listening gear, thermal imaging and dye or smoke testing. Between them we can usually mark the spot on the ground to within a very short distance before anything is opened up.
Almost always stormwater getting into the sewer line, either through a cracked pipe, a failed boundary trap, or a downpipe that was connected into the wrong system years ago. It is a fixable fault and Hunter Water takes it seriously.
Sometimes, and the report matters. We document what we find with footage and photos so you have something to put in front of an insurer or a strata committee.
Yes. Relining, sectional repairs, renewals, drainage and waterproofing referrals where the work sits outside a plumbing licence. You are not handed a report and left to find someone else.
Service area
Water infiltration specialists in Newcastle and Swansea
We investigate water infiltration right across Newcastle and Swansea, and everywhere around Lake Macquarie in between. Charlestown, Merewether, Belmont, Caves Beach, Blacksmiths, Warners Bay, Toronto, Valentine and Morisset are all regular territory.
Based in Swansea and ideally positioned to service Lake Macquarie, Newcastle and the Central Coast. We are on the road across the whole area every day, so travel time is short in any direction.
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Tell us how we can help.
Most jobs are booked within 48 hours, with a fixed price agreed before anyone starts work.